Privacy Policy & Consumer Health Data Privacy Policy

1Who we are

NK Lice Solutions LLC (“NK Lice Solutions,” “we,” “us,” or “our”) is a head lice clinic located at 811 W Yakima Ave, Suite 102, Yakima, WA 98902. We offer head lice screening (head checks), comb-outs done by hand with a pesticide-free dimethicone conditioning oil that helps the comb glide, and an in-clinic hair wash. Our lice screening is not a medical diagnosis.

Most of the people we help are children who are brought in by a parent or guardian.

This policy applies to information we collect at our clinic, when you book or communicate with us, and through this website.

2Information we collect

Depending on the services you choose, we may collect:

• Parent or guardian contact information, such as name, phone number, and email address.
• Children’s names and ages.
• Hair type.
• Allergies and sensitivities.
• Scalp conditions.
• Prior lice treatments.
• Screening and treatment results.
• Retail purchases.
• Signed consent forms.
• Text and email reminder preferences.
• Before and after photos, only if you give opt-in consent.

3Consumer health data

Washington’s My Health My Data Act (RCW 19.373) gives special protection to “consumer health data.” Of the information listed above, we treat the following as consumer health data:

4Where we get information

We collect information directly from you, the client, or from the parent or guardian who brings a child to us. This happens through intake forms, when you book an appointment, and when you contact us by phone, text message, or email.

5How we use information

We use the information we collect to:

• Provide a safe service.
• Schedule appointments and send reminders.
• Take payment.
• Keep records for legal and insurance reasons.

We do not use consumer health data for advertising or ad tracking.

6Consent

• We collect consumer health data only with your consent or as needed to provide the service you request.
• We ask for your separate consent before sharing consumer health data beyond what is needed to provide the service.
• We take before and after photos only if you opt in. You can withdraw that consent at any time.

7How we share information

We share information only with the service providers that help us run the business, and only as needed:

• Square, for booking, payments, and electronic signature of contracts and consent forms.
• Our insurer or legal advisers, if needed for a claim.

We do not share consumer health data except as described in this policy or with your consent. We do not share consumer health data with affiliates.

We never sell personal information or consumer health data.

8Our website

This website is a simple informational site.

• The site may be served by our hosting provider, which may log basic technical information (such as IP address and browser type) for security.
• The map on our homepage is an embedded Google Map. It is provided by Google and is subject to Google’s Privacy Policy.
• We do not use advertising trackers on this website.

9Text and email messages

If you choose to receive them, we send text and email messages for appointment reminders and service messages only, not marketing. To stop text messages, reply STOP. You can also contact us at any time to opt out of texts or emails.

10Children’s information

Most of our clients are children. Information about a child is provided by the child’s parent or guardian. We do not knowingly collect information directly from children online.

A parent or guardian may exercise the rights described below on behalf of their minor child.

11How long we keep information and how we protect it

• Paper records are kept in a locked file at the clinic.
• Digital records are handled through Square.
• Access to records is limited to staff who need it.
• We keep records for at least 3 years. We keep children’s records until the child turns 21.
• If you ask us to remove before and after photos, we remove them within 7 days of your request.

12Your rights

Washington residents have rights under the My Health My Data Act, and we offer these same rights to anyone we serve. You have the right to:

• Know and access. Confirm whether we collect or share your consumer health data, and get access to it, including a list of the third parties it was shared with.
• Delete. Ask us to delete your consumer health data. When we delete it, we will also tell our service providers to delete it.
• Withdraw consent. Withdraw consent you have given us for collecting or sharing your consumer health data.

A parent or guardian may make these requests on behalf of their minor child.

We may need to keep some records when we are legally required to, or when they are needed for insurance or legal claims. If that applies to your request, we will explain what we kept and why.

13How to make a request

• Email: nklicesolutions@gmail.com
• Call or text: 509-379-8056 (send a text)

To protect your family’s information, we will take reasonable steps to verify your identity before acting on a request, such as asking you to confirm details we already have on file.

We will respond within 45 days. If we reasonably need more time, we may extend this once by an additional 45 days, and we will let you know.

Requests are free of charge up to twice a year.

14Appeals

If we deny your request, you can appeal our decision:

1. Email nklicesolutions@gmail.com with the subject line “Privacy Appeal.”
2. We will respond in writing within 45 days and explain our decision.
3. If your appeal is denied, you may contact the Washington State Attorney General at www.atg.wa.gov/file-complaint.

15Changes to this policy

If we update this policy, we will post the new version on this page with a new “Last updated” date.